1. Booking & Deposit

1.1 A booking is only confirmed once a 25% deposit of the total invoice amount has been received, unless agreed with the Company in advance (for example where it has been agreed that the final balance will be settled after the event).

1.2 The deposit must be paid no later than 14 days (2 weeks) prior to the event date.

1.3 Event Runsheet

1.3.1 Prior to the event, the Company will issue an Event Runsheet outlining all agreed details, including but not limited to: timings, staffing levels, guest numbers, menu, location, and logistics.

1.3.2 Once approved by the Client, the Event Runsheet will supersede all previous communications or agreements regarding the event.

1.3.3 Any changes to the Event Runsheet must be confirmed in writing and approved by the Company prior to the event.

1.3.4 If changes are made by the Client or venue without prior agreement, the Company reserves the right to apply additional charges, as detailed below, to cover any extra staffing, equipment, transport, or preparation costs incurred.

1.3.5 The Company will make reasonable efforts to accommodate last-minute adjustments where possible, but this cannot be guaranteed.

2. Final Payment

2.1 The remaining balance (75%) must be paid in full no later than 5 days prior to the event date, unless agreed upon beforehand that final payment will be made afterwards, in which case the final payment must be cleared within 72 hours of the end of the event.

2.2 If payment is not received by this time, the Company reserves the right to cancel services without refund of the deposit.

3. Late Payments

3.1 Any overdue invoices will accrue interest 14 days after the due date, charged at the Bank of England base rate plus 5% per annum, calculated daily until payment is received in full.

3.2 The Company also reserves the right to recover any reasonable costs incurred in the collection of late payments.

4. Cancellations

4.1 Events cancelled more than 14 days before the event will receive a full refund.

4.2 Events cancelled within 14 days of the event: the 25% deposit will not be returned.

4.3 Events cancelled within 5 days of the event: no refund will be issued and the full amount will remain due.

4.4 Any cancellation or alteration to an approved Event Runsheet may result in additional charges if costs have already been incurred or staff/resources have been committed.

5. Additional Guests, Products & Services

5.1 If guest numbers increase after the balance has been paid, or if additional services are requested, the Company reserves the right to raise a further invoice to cover these costs.

5.2 Where additional products, ingredients, equipment, or staff must be sourced or hired at short notice to accommodate these changes, such items may be charged at a higher rate than originally quoted, reflecting increased supply and staffing costs.

5.3 Any such invoice will be payable within the timeframe stated on the invoice.

5.4 The Company will make every reasonable effort to inform the Client of any such adjustments prior to the event or as soon as reasonably possible thereafter.

5.5 Any increase in guest numbers or requested changes made after the Event Runsheet has been approved may result in additional costs or service limitations if agreed resources cannot be expanded in time.

6. Event Hire & Third-Party Charges

6.1 The Company may use external event hire suppliers (e.g. for equipment, furniture, crockery, glassware, or marquees).

6.2 Any charges or costs incurred by the Company from such suppliers due to the Client’s actions, negligence, or failure to comply with agreed terms will be passed directly to the Client, who agrees to settle these costs in full.

6.3 These may include, but are not limited to:

6.3.1 Broken, damaged, or missing items: charged at full replacement cost.

6.3.2 Stained or ripped linen: charged at full replacement cost.

6.3.3 Items mixed up in boxes: £35 + VAT per hour for re-sorting and re-packing.

6.3.4 Access or timing issues:

   – If the Client or venue fails to allow access at the agreed delivery or collection time, resulting in a return visit, additional transport charges will apply (cost dependent on location).

   – If the Company or its suppliers must wait on-site due to incorrect or delayed event timings, additional waiting time charges will apply.

6.3.5 Parking fines: If incurred as a result of venue restrictions or lack of parking access, these will be charged to the Client at cost.

6.3.6 Difficult access (stairs, no lift, restricted entry): Additional charges may apply if access conditions differ from those advised at the time of booking.

6.3.7 If the venue or Client refuses to accept event hire goods, the cost of delivery or collection will be charged, including any necessary vehicle hire, £0.50 per mile driven, and £35 plus VAT per hour for driver time. If the event cannot proceed because goods are refused, no refund will be issued.

6.4 The Company will provide supporting documentation or invoices from suppliers upon request.

7. Client Responsibilities

7.1 The Client is responsible for providing accurate event details (date, time, location, dietary requirements, guest numbers).

7.2 Any changes must be communicated in writing and are subject to availability and potential additional costs.

7.3 If there are delays to the event schedule or if the Client fails to communicate changes to timings in advance, resulting in staff being required to work beyond the agreed hours, overtime will be charged at 1.5 times the normal hourly rate.

7.4 If delays cause staff to finish after 11:00pm, the Company reserves the right to add the cost of taxis or other suitable transport to ensure staff can travel home safely.

7.5 The Client must ensure that the event proceeds in accordance with the approved Event Runsheet. Any deviations without prior agreement may result in additional charges as outlined in Section 1.3.

8. Company Responsibilities

8.1 The Company will provide catering services as agreed in writing with the Client.

8.2 While all reasonable efforts will be made to accommodate dietary requirements, the Company cannot guarantee the complete absence of allergens.

9. Liability

9.1 The Company accepts no liability for delays or service failures caused by circumstances beyond its reasonable control (e.g. severe weather, transport strikes, venue restrictions).

9.2 The Client is liable for any loss or damage to equipment or property belonging to the Company during the event.

10. Governing Law

10.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales.